In order to enjoy HD videos in the best quality possible, you need a bandwidth of 3 Mbit/s or more. You can check your Internet connection by going to www.speedtest.net.
Please be aware that your bandwidth can vary, and that this test only shows the connection at that moment in time. Please take into consideration that the same requirements apply for mobile devices as well (e.g smartphones and tablets), and that connection speed and quality can vary immensely when not using a wifi network.
To improve the quality, you can change the quality manually through the gearwheel icon within the player.
Please also ensure that you are using a supported device. Please check What devices can I use to access content?
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