I ALREADY PAID AND HAVE A SUBSCRIPTION. WHY AM I BEING ASKED TO SUBSCRIBE AGAIN?

Modified on Wed, 16 Oct at 5:47 PM

When you sign up and confirm your purchase, we expect the subscription to work without issues. However, if you get a prompt to sign up again even though you have a receipt and confirmation email to acknowledge your subscription, please try the following steps to isolate the issue:

 

  1. If you are using the apptry signing in via the website. If this works, uninstall and reinstall the app, and try again.
  2. If you are using the browser, try the app instead. If this works, clear your browser's cache and cookies, and try again.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article