EXPERIENCING ERROR ON THE WEBSITE OR APP? CLICK HERE!

Created by Mikey S, Modified on Thu, 28 Mar at 10:19 AM by Mikey S

Here are the recommended troubleshooting steps when you experience streaming issues:

 

Website troubleshooting:

1) Try to log out and log back in.

2) Clear cache and cookies.*

         *Instructions are linked per device

 

Google-Chrome-Cache-1.png

3) Try incognito or private browsing.*

Google-Chrome-Open-Incognito-Window.png

 

             *Instructions are linked per device

4) Relaunch your internet connection

5) Try using another device.

 

App troubleshooting:

Uninstall the app > Restart the device > Re-install the app*

        *Instructions are linked per device

 

If issue persists, please let us know along with these details: 

 

* The device you are using (make and model)
* Are you on the app or website?
* If you are on the website, what browser are you using?
* Screenshot of the error message
* Other troubleshooting steps you have tried

 

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