I ALREADY PAID AND HAVE A SUBSCRIPTION. WHY AM I BEING ASKED TO SUBSCRIBE AGAIN?

Created by Mikey S, Modified on Tue, 30 Apr at 12:51 PM by Mikey S

When you sign up and confirm your purchase, we expect the subscription to work without issues. However, if you get a prompt to sign up again even though you have a receipt and confirmation email to acknowledge your subscription, please try the following steps to isolate the issue:

 

  1. If you are using the apptry signing in via the website. If this works, uninstall and reinstall the app, and try again.
  2. If you are using a browser, try the app instead. If this works, clear your browser's cache and cookies, and try again.

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